Frequently Asked Questions

CAN YOU PACK MY STUFF OR DOES IT HAVE TO BE PRE-PACKED?

We are happy to pack for you. Be sure to tell us prior to the move to ensure efficiency. To minimize costs, customers have the option to pack their belongings ahead of time.

WHAT HAPPENS AFTER MY MOVE IS BOOKED?

If you’re having MSJ Delivery pack your stuff, you don’t have to worry about a thing. If you’re packing your own things, have it done in advance so our movers can move as efficiently as possible. Our staff will call you the day prior as a reminder call and provide you the name of the lead driver for the day of the move. On the day of the move, our lead driver will call you 20-30 minutes prior to arriving at your home.

WHAT ARE YOUR PAYMENT OPTIONS?

We accept all major credit cards, cash and money orders as well as certified checks.

CAN I PACK MY CHINA, GLASS AND CRYSTAL?

Most people prefer to have their household possessions, especially fragile items, professionally packed by MSJ Delivery. However, if you decide to pack these items yourself, remember that the basic principles of good packing include wrapping the items individually, providing plenty of cushioning and making sure items are firmly packed. Be sure to select sturdy containers lids. Place a two- or three-inch layer of crushed paper on the bottom of the carton as a cushion. Wrap items individually with soft material to provide a safe, protective, “padded nest.” Pack the heaviest items on the bottom and the lighter ones next, filling in empty spaces with crushed paper. Place plates on edge and glassware on rims for maximum protection. Mark the carton “Fragile,” and list the contents on the outside. Be sure to seal the carton with tape. Cartons, paper and tape, and bubble wrap may be purchased from MSJ Delivery for a small fee. Please ask our MSJ representative about a free packing materials delivery.

CAN I PACK MY CLOTHES IN A CHEST OR DRESSER DRAWERS?

Lightweight clothing – sweaters, shirts, blouses, and lingerie – may be left in the drawers. Do not fill drawers with heavy items such as books, table linens or sheets, which can damage the piece of furniture during transit. Be careful NOT to leave fragile items, money, jewelry, watches or other valuables in the drawers, as well as anything that might spill or leak.

ARE THERE ANY ITEMS THAT SHOULD NOT BE PACKED?

Before your things are packed and loaded, please take some time to look over the items that we cannot put on a truck or in a container. Hazardous and perishable materials are not allowed. And, although they are allowable, we recommend that you keep sentimental or personally important items with you.

HAZARDOUS ITEMS

  • Aerosol cans
  • Ammonia
  • Ammunition
  • Car batteries
  • Charcoal/lighter fluid
  • Charged scuba tanks
  • Chemistry sets
  • Cleaning solvents
  • Darkroom chemicals
  • Fertilizer
  • Fire extinguishers
  • Fireworks
  • Flares
  • Fuels/Oils
  • Household batteries
  • Kerosene liquid bleach
  • Loaded guns
  • Matches
  • Mineral spirits
  • Nail polish/nail polish remover
  • Paint thinners
  • Paints/varnishes
  • Pesticides
  • Poisons
  • Pool chemicals
  • Propane tanks
  • Rubbing alcohol
  • Solvents
  • Sterno fuel
  • Weed killer

PERSONAL IMPORTANCE/SENTIMENTAL VALUE

Although the following items are allowable, we recommend that you keep these important items with you and not pack them up with the movers or put them into storage.

  • Address books
  • Airline tickets
  • Car titles
  • Cash
  • Cell phones
  • Checkbooks
  • Computer data files/backups
  • Family photographs/photo albums
  • Financial documents (stocks, bonds, CDs, IRAs, deeds, tax records)
  • Home videos Insurance policies
  • Jewelry and furs
  • Keys (car, furniture, new home)
  • Laptop computers
  • Medical/dental records
  • New home documents
  • Prescription medicine
  • Professional files/research projects
  • School records

SHOULD I TIP THE MOVERS?

This is upon the customer’s discretion. If you’re happy with their service, please feel free to tip.

We have an excellent track record with our customers as is evident in our more than 500+ A+ Ratings in Angie’s List, Five Star rating in Google and Yelp. Many of our customers use us EVERY time they have a move planned.

We realize this success is due to our solid MSJ Delivery team. Because they always go the extra mile many customers tip our movers well.

Do you have a question?